Shipping policy
Shipping Policy – Silk & Serum
At Silk & Serum, we are committed to delivering your order quickly and safely.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped promptly.
Shipping Time
Estimated delivery times:
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United States: 5–10 business days
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International: 7–15 business days
Please note that shipping times may vary depending on your location and external factors such as carrier delays.
Shipping Rates
We offer standard shipping rates calculated at checkout. Free shipping may be available on select promotions or orders over a certain amount.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery in real time.
Delays
While we strive to deliver your order on time, delays may occur due to high demand, weather conditions, or carrier issues. We appreciate your patience and understanding.
Incorrect Address
Please ensure that your shipping address is correct at checkout. Silk & Serum is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
Silk & Serum is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you experience this issue, please contact the shipping carrier directly.
Contact Us
If you have any questions regarding your shipment, please contact us at:
📧 essence.royal@yahoo.com
Thank you for shopping with Silk & Serum. We appreciate your business and support!